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BBIC, Innovation Way
Barnsley
S75 1JL
Tel: 01226 285600 |
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IT Support Services
The following infomation is published in this area of our website. You can see a brief description of what is contained within each section here and click on the title to view the full page on the selected subject.
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Our experienced technicians are readily available to provide support directly to you at your own premises where required. We can also provide a number of services in addition to the usual 'IT Support'.
For example, we can provide a technican to attend meetings where
a degree of technical presence may be required to be on-hand. |
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With suitable remote access to your network setup for us, and specifically for PLEXUS Network customers; we are able to provide support services to you that would normally require a site visit from our own offices. The use of this technology allows us to provide you a much faster and efficient service, which also keeps costs down.
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One of the big benefits of having Phase 5 on hand for your support is knowing that there we are always at the end of the phone to answer your questions. Whether it be for a technical problem with your IT, a simple question about how to do something in excel or advice to help you plan your IT infrastructure, we are just a phone call away. |
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For the less urgent issues you may have, our online service area is available 24 hours a day for you to contact us with your concerns. Within working hours you can expect a prompt response to basic questions and for the longer term issues, you can use the service area to very easily track the progress of the case at any time. |
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Our hourly rates for both contract and 'ad-hoc' customers are clearly explained here. There are also full details of our callout charges, when they apply; and a detailed insight into the service contracts that we have to offer along with a complete tour of how they work. |
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