BBIC, Innovation Way

Barnsley

S75 1JL

Tel: 01226 285600

On-Site Support

While on-site support is often only used when all of our other support services are either inappropriate or have proven insufficient to resolve your problems, it is by far the most effective form of support.

When our technicians visit your premises they are able to experiance the problem first hand and apply some fault finding skills that are simply not possible over the telephone. While for some applications on-site support can be over-expensive when used for a task that can easily be resolved by some form of remote support, it can where appropriate be much more effective than any other support service we can offer.

On-Site support services also make our technicians available to deliver and install and configure new computers or peripheral equipment, saving your staff from having to sit reading overcomplicated instructions, potentially making mistakes and then spending hours on the phone trying to get the problems resolved. A quick and simple visit from one of our technicians can have you up and running without any headaches, leaving your staff to get on with what they are supposed to be doing.

Our technicians have varying skills and expertise. One task that has become relatively common is that our technicians have been asked to attend a meeting where a degree of technical expertise is required. If arranged in advance, the most appropriate technician can be provided for such a task where his or her skills are matched to the subject of the discussion. This apparent addition to your team can easily boost the impression of your in-house IT abilities within your company which could in turn help you achieve the purpose of your meeting with ease.