BBIC, Innovation Way

Barnsley

S75 1JL

Tel: 01226 285600

Our Rates

Our pricing structures for our time are all based around hourly rates.

We work with most of our customers based on a service contract but we are also available to work with customers who dont have such a formal agreement in place. This is particularily suited to cases where a client would like to try out our services, or in the case that we are being contacted to resolve a major issue that has arisen which requires urgent attention thus not leaving time for a contract to be put in place.

We refer to support cases for clients without a contract as 'Ad-Hoc' cases.

We charge for Ad-Hoc cases at a rate of £45 per hour.

Once a support contract has been established, all support activites are logged against the contract based on the reduced rate of £35 per hour. Our contracts start from just £35 per month and are suitable even for clients that may only requires our services a few times per year. Contract based cases are also prioritised over Ad-Hoc cases. If you currently use our services on an Ad-Hoc basis, or plan to then please read our 'Service Contracts' section which describes in detail exactly how the service operates.

Whether Ad-Hoc or Contract based, please review our section on 'Callout Charges' which describes the additional charges that are made for long distance callouts. This section also describes the minimum time charge per case.